About VIAFONE.
We aim to foster the relationship between customers and brands by aligning corporate objectives with consumer needs and translating it into an elevated customer experience.
What We Do.
We develop engagement technologies always raising new market standards such as Artificial Intelligence and machine learning-based CHATBOT builder platform available on most relevant social messaging apps along with our Salesforce’s Integrated Loyalty & Raffle Draw Engine in addition to our versatile Omni-Ordering Platform.
Chatbots
Automate communication with your customers by deploying a transactional and conversational based chat bot
Loyalty Programs
Beyond the conventional rewards model: seamless and innovative customer and program operator experiences
Omni Channel Communication
Reach out and engage in real time with your customers on their preferred communication channel such as WhatsApp
Reporting and Data Collection
Non-intrusive, GDPR compliant customer data collection and bespoke trigger based reporting and dashboards
AI-Based Predictive Analytics
Send relevant, contextual and personalised tactical campaigns
Security & Data Protection
We use the best of breed Security practices and encryption layers borne from Salesforce local cloud to protect member and transaction data
Our Products.
Chat2AI
A virtual assistant; CHATBOT or bot, is an Artificial Intelligence (AI) tool used to interact with customers via their preferred messaging channel in real time, 24/7 and providing instant, controlled customer service.
Learn MoreOrderNow
Contactless Omni-Ordering experience (food, groceries, pharmaceutical, flowers, supplies and more). Order Now also allows customers to place their orders and make WhatsApp, Apple Pay, Samsung Pay, payment from the comfort of their mobile phones at the restaurant/store.
Learn MoreLoyalty Program
Customer Engagement Loyalty Platform, that collects and retains information’s to strengthen relationship management. It fosters the relationship with customers before, during and after every “touch point” with brands.
Learn MoreMarket Leaders Who Trust Us
Some of the partners that have trusted us throughout our journey.
Our Work.
We believe our work speaks for itself. Browse our most recent projects below
and witness the next level of customer engagement.