About VIAFONE.

We aim to foster the relationship between customers and brands by aligning corporate objectives with consumer needs and translating it into an elevated customer experience.

What We Do.

We develop engagement technologies always raising new market standards such as Artificial Intelligence and machine learning-based CHATBOT builder platform available on most relevant social messaging apps along with our Salesforce’s Integrated Loyalty & Raffle Draw Engine in addition to our versatile Omni-Ordering Platform.

Chatbots

Automate communication with your customers by deploying a transactional and conversational based chat bot

Loyalty Programs

Beyond the conventional rewards model: seamless and innovative customer and program operator experiences

Omni Channel Communication

Reach out and engage in real time with your customers on their preferred communication channel such as WhatsApp

Reporting and Data Collection

Non-intrusive, GDPR compliant customer data collection and bespoke trigger based reporting and dashboards

AI-Based Predictive Analytics

Send relevant, contextual and personalised tactical campaigns

Security & Data Protection

We use the best of breed Security practices and encryption layers borne from Salesforce local cloud to protect member and transaction data

Reach customers on their preferred messaging platform 24/7

The Developer.

We believe in a diverse range of personel to bring creative skills,
thoughts, and ideas to the table.

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John Brooklyn

DESIGNER

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Dwayne Smith

CODER

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Ruben Lorenz

SUPPORT GURU

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Our Products.

Chat2AI

A virtual assistant; CHATBOT or bot, is an Artificial Intelligence (AI) tool used to interact with customers via their preferred messaging channel in real time, 24/7 and providing instant, controlled customer service.

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OrderNow

Contactless Omni-Ordering experience (food, groceries, pharmaceutical, flowers, supplies and more). Order Now also allows customers to place their orders and make WhatsApp, Apple Pay, Samsung Pay, payment from the comfort of their mobile phones at the restaurant/store.

Learn More

Loyalty Program

Customer Engagement Loyalty Platform, that collects and retains information’s to strengthen relationship management. It fosters the relationship with customers before, during and after every “touch point” with brands.

Learn More
Let’s Talk About Your Project

Market Leaders Who Trust Us

Some of the partners that have trusted us throughout our journey.

Our Work.

We believe our work speaks for itself. Browse our most recent projects below
and witness the next level of customer engagement.

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Get Connected.

We welcome you to contact us for more information
about any of our products or services.

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