Who We Are
VIAFONE TECHNOLOGIES part of CELS Group aims to foster the relationship with customers before, during and after every “touch point” with brands, allowing an elevated customer experience.
What We Do
We develop engagement technologies always raising new market standards such as Artificial Intelligence and machine learning-based CHATBOT platform available on 11 social messaging apps and our Salesforce’s Integrated Loyalty Engine.
VIAFONE Technologies operates from these locations
A virtual assistant; CHATBOT or bot, is an Artificial Intelligence (AI) tool used to interact with customers via their preferred messaging platform like Whatsapp, Facebook Messenger and 9 other multilingual social applications or your website chat, in real time, 24/7 and providing instant, controlled customer service.
Customer Engagement Loyalty Platform, that collects and retains information’s to strengthen relationship management. It fosters the relationship with customers before, during and after every “touch point” with brands, allowing an enhanced customer experience. Clients need new models that are data- driven, personalised and interactive.
Some of the partners that have trusted us throughout our journey.